HOW TO RETURN AN ORDER?

In order to exchange or return an item, please email us via contact@latelierdecharlotteshop.com with the following information:

  • Name
  • Order number 
  • Reason why you would like to return the shoes. 

Any additional information that you provide us with, will be very valuable. We will get back to you as soon as possible.


WHAT ARE THE CONDITIONS FOR A RETURN?

  • In a regular return, shipping costs are at the customer’s expense and L’Atelier de Charlotte will assume all customs fees.
  • If you wish to make returns or exchanges this has to be done within a 14 day period after receiving your order. Returns processed after this period will not be accepted
  • Any special order which has been produced exclusively for the customer and under their request will not be accepted for return.
  • It may take up to 20 business days before your return is received and then processed.
  • Items must be returned to L´Atelier de Charlotte in perfect condition for resale, in their original state (packaging, accessories, instructions, etc.), properly protected.

ARE SIZE OR MODEL EXCHANGES AVAILABLE?

  • If you wish to make a size exchange or model exchange this has to be processed within a 14 day period after receiving your order. Exchanges processed after this period will not be accepted
  • In case of model exchanges, the exchange will only be possible for models with the same or lower price than the one initially purchased. 
  • In case of model and size exchanges, the return shipping costs will be assumed by the client. L’Atelier de Charlotte will assume the costs of shipping the new purchased pair/the size change. 


WHO IS RESPONSIBLE FOR THE RETURN SHIPPING COSTS?


ZONE

DELIVERY TIME

SHIPPING COST

RETURN COST

Spain - Peninsula

1 - 2 working days

Free Shipping

Free

Balearic Islands and Portugal

2 -3 working days

Free Shipping

Free

Europe 1 - France, Belgium, Italy, Luxembourg, Netherlands, Monaco

3 - 5 working days

Free Shipping

Free

Germany

3 - 5 working days

Free Shipping

15€

Europe 2 - Poland, Austria, Denmark, Ireland, Czech Republic, Sweden

4 - 7 working days

Free Shipping

10€

Europe 3 - Hungary, Bulgaria, Estonia, Finland, Latvia, Lithuania, Romania, Slovakia, Slovenia, Greece

4 - 7 working days

Free Shipping

15€

Europe 4 - Cyprus, Malta, Croatia

3 - 5 working days

Free Shipping

20€

Europe 5 - Liechtenstein, Switzerland, Norway, Andorra

5 - 7 working days

Free Shipping

30€

Europe 6 - Gibraltar, Albania, Greenland, Turkey, Ukraine.

3 - 5 working days

Free Shipping

30€

US - Canada

3 - 5 working days

Free Shipping

35€

United Kingdom

4 - 10 working days

Free Shipping

10€


* In countries with a return cost, the amount will be deducted from the refund, L’Atelier de Charlotte will process the collection with the corresponding transport company. In no case will L’Atelier de Charlotte be responsible for the costs caused by customs or the possible retention in them. Shipments with destinations that require customs processing may need 1 (one) additional day. 


HOW TO PREPARE YOUR RETURN?

The items must be returned in perfect condition, inside their box and inside the transport box with which we delivered them to you. The products must be returned in the same state in which they were delivered to you, with all the accessories, and the box should not be written or painted. You can close it with a seal. If you do not keep the transport box with which we sent you the shoes, you can return them without problem in any other box, as long as it is well closed.


HOW TO GET A REFUND?

Once we receive the item we will proceed to do the refund (between 15-20 days to see it reflected in your account, depending on the bank). Return shipping costs, if there are any, will be deducted from the refund. Please, for more information on return shipping costs depending on the country or region refer to the table in section 4. 


ANY OTHER QUERIES

Please do not hesitate to reach out to us via email on contact@latelierdecharlotteshop.com if you have any other queries.

L'Atelier de Charlotte

We are a Spanish footwear brand based in London and Elda.

A business run by women specialized in the creation and manufacturing of high-quality shoes.

The ethos foundation our brand is based on contributing to the permeability of the local manufacturing businesses, as well as maintaining the long lasting tradition of shoe production in Spain.

Mother and Daughter

Valérie and Charlotte. Mama and I started our own brand in 2017. Mama Val has been in the business for over 30 years now, and I could say I was born in a shoe.

We love travelling together and this is how we usually find inspiration. You can tell when you see our collections :)

New Orleans is one of our favourite travel destinations for its incredible music scene. Both of us are also very inspired by music and that is the main reason most of our styles are named after powerful artists within the music industry.



Ethical & Sustainable

Our passion for fashion and eagerness to support more sustainable business models is what made us create L'Atelier de Charlotte.

We make shoes using bold colours and mixing a variety of fabrics and textures giving them a second chance. Our shoes are all made from upcycled leathers and fabrics. We reuse stock from local manufacturers and avoid it going to waste.

Another incredibly important part of our business is to continue to support the tradition of shoe manufacturing in Elda, Spain.