Manufacturing:

• Made in Spain

Heels:

Materials:

WHAT ARE THE CONDITIONS FOR A RETURN?

• In a regular return, shipping costs are at the customer’s expense and L’Atelier de Charlotte will assume all customs fees.
• If you wish to make returns or exchanges this has to be done within a 14 day period after receiving your order. Returns processed after this period will not be accepted
• Any special order which has been produced exclusively for the customer and under their request will not be accepted for return.
• It may take up to 20 business days before your return is received and then processed.
• Items must be returned to L´Atelier de Charlotte in perfect condition for resale, in their original state (packaging, accessories, instructions, etc.), properly protected.

ARE SIZE OR MODEL EXCHANGES AVAILABLE?

• If you wish to make a size exchange or model exchange this has to be processed within a 14 day period after receiving your order. Exchanges processed after this period will not be accepted. 
• In case of model exchanges, the exchange will only be possible for models with the same or lower price than the one initially purchased. 
• In case of model and size exchanges, the return shipping costs will be assumed by the client. L’Atelier de Charlotte will assume the costs of shipping the new purchased pair/the size change. 

Más información